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Resolved

Connect EU Sovereign Migration

Sep 12, 2026 at 6:15am UTC  –  Sep 12, 2026 at 6:27am UTC
Affected services
Connect

Resolved
Sep 12, 2026 at 6:27am UTC

The cutover was successful.

Ingestion continued throughout, so no Emails nor SMS were dropped.

Created
Sep 12, 2026 at 6:15am UTC

We're performing a manual cutover of the Connect API and need to temporarily pause the acceptance of Email and SMS to preserve data-integrity throughout the operation.

Ingestion will continue through a temporary queueing mechanism, and sending may be delayed by up to 5 minutes throughout this process.